WHY MochaTicket & FEATURES

Support Ticket / Help Desk Solutions Made Easy

Before creating MochaTicket we reviewed and tested a dozen or more alternatives. We reviewed free to very expensive systems. Nothing provided the efficiency and intuitiveness to allow for optimal productivity. MochaTicket... The Solution!

  • Easiest ticketing system to use.
  • Agents will appreciate the efficiency.
  • Very intuitive - simple and easy to use.
  • Maintained in a replicated Private Cloud environment.
  • Nothing to install. Nothing to upgrade.

MochaTicket is very customizable. You can use your own URL like support.your_domain.com and your own logo. Customizable fields, departments, agents and numerous other settings to allow you to fully utilize a ticketing system that works best for you.

You will rarely need support. However, when you do...
Many support options to meet your company's needs. Read More
  • Web & Email Support
  • Auto Suggest Solution
  • Assign & Transfer Tickets
  • Agent Comments & Notes
  • Alerts & Notices
  • No signup Required
  • Canned Replies
  • Role-based Access
  • Support History