PRICING

Get started now. Nothing to install and easy setup.

Compare Plans 1 User 2 + Users
Departments 1 10
Tickets Per Month 1000 Unlimited
Brandable
Support
Advanced Features
Per Agent $11.95 $7.95
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What are Departments

A Department is an area within your business that certain types of issues are handled. For example, if you have a sales team, a customer service team, you would like have a 'Sales' Department and a 'Customer Service' Department. You may have others, but this is an example. This would allow all 'Sales' or 'Customer Service' issues to be centrally managed and would allow the Agents to only work on what is needing to be worked on without duplicating work.

What are Agents

An Agent is a person assigned to a specific "Agent ID" within the ticketing system. For example, if you have 4 people in the sales team, 2 processing orders and 5 providing customer service, that would be 11 Agents, as each individual is an Agent.

What do you mean by Brandable?

By Brandable this means having your own URL like support.your_domain.com and your own logo in the ticketing system. When not branded, it would have a URL like your_domain.mochaticket.com and would contain the MochaTicket.com logo.
You don't have to brand it, but why wouldn't you?

Advanced Features

A few of the Advanced Features are:

  • Secondary mailbox support
  • Auto Solution Suggest
  • Sticky/Private tickets and notifications
  • More details in wiki

Support
You will rarely need support. However, when you do...
Many support options to meet your company's needs. Read More
Nothing to Install or Maintain
We take care of the installation and initial setup for you. We maintain the servers, software and nightly backups for you. You take care of your business and we'll take care of your helpdesk system.
Improved Performance, Reliability and Scalability
Hosted in a Private Cloud infrastructure, means your ticketing system can scale and grow as your needs grow. This also means your communications portal will always have the best performance possible, along with the highest reliability; obtained via a redundant Private Cloud.